Effective Date: [Insert Date]
Brand Name: LakshyaTheGoldsmith
Return, Exchange & Refund Policy
1. Our Commitment
2. Eligibility for Returns or Exchanges
We accept return or exchange requests only in the following cases:
You received a wrong product (different design or SKU).
The item has a manufacturing defect.
The product was damaged during delivery (must be supported with unboxing video).
Conditions:
The request must be raised within 48 hours of delivery.
The product must be unused, unworn, and in original condition with the hallmark tag, packaging, invoice, and certificates intact.
Any customized, personalized, or engraved items are not eligible for return or exchange.
3. How to Request a Return or Exchange
Please follow these simple steps:
Email us at [insert your email address] or WhatsApp us at [insert phone number] within 48 hours of receiving your order.
Mention your order number, product name, and reason for return.
Attach clear photos or unboxing video showing the issue (for damage or defect claims).
Once verified, our team will guide you through the pickup or return shipping process.
4. Return Shipping
In case of wrong or damaged items, LakshyaTheGoldsmith will arrange the reverse pickup or reimburse the standard courier cost.
For other approved returns, customers may be asked to ship the product securely at their own cost.
Please ensure the product is packed safely to avoid transit damage.
5. Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 working days through your original payment method (bank/UPI/wallet).
Shipping charges and COD fees (if applicable) are non-refundable unless the error was on our side.
6. Exchange Policy
Exchanges are possible only for equal or higher value items, subject to product availability.
Any price difference must be paid by the customer before dispatching the replacement item.
7. Non-Returnable & Non-Exchangeable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
Customized or personalized jewelry (name, engraving, or made-to-order).
Earrings, nose pins, or body jewelry (due to hygiene).
Products purchased under clearance, sale, or discount offers.
8. Hallmark & Authenticity Guarantee
9. Cancellation Policy
Orders can be cancelled within 24 hours of placement (before dispatch) by contacting our support team.
Once dispatched, the order cannot be cancelled or modified.
10. Contact Us
For any return, refund, or exchange-related queries, please reach out to:
"LakshyaTheGoldsmith is committed to delivering hallmarked silver jewellery that reflects purity, trust, and craftsmanship. Your satisfaction is our priority."
